After yesterday's experience, I'm still so upset about it -I wanted to make note of it here. After all, that is why I started blogging in the first place: to just tell my own thoughts and opinions in a public space.
I'm certain that the people can make or break a business.
Case in point: Last night, I went to our favorite gelato place (you'll see it listed here, if you want to read more). This place has been consistent in the past. Fantastic ice cream with unique flavors, terrific java and the customer service was simply friendly and helpful.
NOT so last night.
The place was very quiet. We walked in and the guy behind the counter didn't even acknowledge our existence. So WE said hello first. He was so dismissive about having customers. He was playing on his phone. (Probably texting his mom.)
I still took a look at the various gelatos behind the glass, noticing immediately that they looked a tad melted. Well, not a tad - quite a bit. I mentioned this to my husband and ONLY then, did Mr. No-Congeniality say that it was his co-worker's fault. My husband didn't seem too bothered, as he still thought it would be ok. He still asked the zombie-like ice cream dude about the flavors and received a very icy response (no pun intended). Begrudgingly, he gave my husband a couple of samples to try. (In past visits, the service would have the spoons ready for customers to try right away -without having to ask. AND with a smile!)
I tried asking about the pastry that they normally have available because the melty-gelato wasn't doing it for me. With a very disinterested tone that has been his schtick since we walked in the door, I was informed that, "Yeah, that didn't sell very well. We have muffins now."
No pastry, no melted ice cream. No service.
I was so completely uninspired by this zombie behind the counter, that I didn't even want to have the coffee that I've raved about in the past.
So - business owners with a service-base: no matter WHAT you sell, if you have hired mediocre people to work for you, you can kiss your reputations goodbye. Your products won't sell and people WON'T go back.
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